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Terms and Conditions

Last modified: June, 2025

Exponet Canada Inc. ("Exponet") may, in its sole discretion and for any reason, modify, supplement or amend these Terms and Conditions without any notice or liability to you or any other person, by posting revised Terms and Conditions on the exponet.ca web site. Your continued use of the exponet.ca website signifies your acceptance of such revised Terms and Conditions, so check back frequently to read the most recent version.

Disclaimer

Some of the information and services found on this website may have been provided by external sources. We are not responsible for the accuracy, reliability or currency of the information or services provided by external sources. Users wishing to rely upon this information or services should consult directly with the appropriate source.

1. User's Acknowledgment and Acceptance of Terms

Exponet ("Us" or "We") provides the exponet.ca website and various related services (collectively, the "site") to you, the user, subject to your compliance with all the terms, conditions, and notices contained or referenced herein (the "Terms of Use"), as well as any other written agreement between us and you. In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use. All such guidelines or rules are hereby incorporated by reference into these Terms of Use.

By using this site, you agree to be bound by these Terms of Use. If you do not wish to be bound by these Terms of Use, please exit the site now. Your agreement with us regarding compliance with these Terms of Use becomes effective immediately upon commencement of your use of this site.

These Terms of Use are effective as of November 2012. We expressly reserve the right to change these Terms of Use from time to time without notice to you. You acknowledge and agree that it is your responsibility to review this site and these Terms of Use from time to time and to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgement of the modified Terms of Use and agreement to abide and be bound by the modified Terms of Use.

As used in these Terms of Use, references to our "Affiliates" include our owners, subsidiaries, affiliated companies, officers, directors, suppliers, partners, sponsors, and advertisers, and includes (without limitation) all parties involved in creating, producing, and/or delivering this site and/or its contents.

2. Services

We make various services available on this site including, but not limited to, air conditioning and heating filters, and other services. You are responsible for providing, at your own expense, all equipment necessary to use our services.

We reserve the sole right to either modify or discontinue the site, including any of the sites features, at any time with or without notice to you. We will not be liable to you or any third party should we exercise such right. Any new features that augment or enhance the then-current services on this site shall also be subject to these Terms of Use.

3. Registration Data and Privacy

In order to access some of the services on this site, you will be required to use an account and password that can be obtained by completing our online registration form, which requests certain information and data ("Registration Data"), and maintaining and updating your Registration Data as required. By registering, you agree that all information provided in the Registration Data is true and accurate and that you will maintain and update this information as required in order to keep it current, complete, and accurate.

You also grant us the right to disclose to third parties certain Registration Data about you. The information we obtain through your use of this site, including your Registration Data, is subject to our Privacy Policy, which is specifically incorporated by reference into these Terms of Use.

4. Username and Password

Your exponet.ca site account may be accessed only by use of your login name and password. You are solely responsible and liable for any use and misuse of your login name and password and for all activities that occur under your login name and password. For security reasons, you must keep your login name and password confidential and not disclose them to any person or permit any other person to use them, except an authorized Exponet representative. Exponet recommends that you choose a password that is unique to you and not easily guessed by others. You should change your password on a regular basis, and you must log out at the end of each session.

All login names and passwords remain the property of Exponet, and may be cancelled or suspended at any time by Exponet without any notice or liability to you or any other person. Exponet is not under any obligation to verify the actual identity or authority of the user of any login name or password.

You must immediately notify Exponet of any unauthorized use of your login name or password, or if you know or suspect that your login name or password has been lost or stolen, has become known to any other person, or has been otherwise compromised.

5. Use of Site and Conduct

You may not use the site for any illegal or unauthorized purpose. In addition to the laws of the Province of Ontario, Canada, you also agree to comply with all local laws that apply to your use of the site.

You may not use the site in any manner which could disable, overburden, damage, or impair the site, Exponet’s servers or computer network, or interfere with any other party's use and enjoyment of the site.

You agree that you are responsible for your own conduct and communications while using the site and for any consequences of that use. By way of example, and not as a limitation, you agree that when using the site, you will not:

  • post or upload any inappropriate, promotional, defamatory, destructive, obscene, or unlawful content;
  • defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;
  • post or upload any User Content that infringes any patent, trademark, copyright, trade secret or other intellectual property right of any party;
  • impersonate another person, or falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of any content;
  • use the site in connection with surveys, contests, junk email, spamming or any duplicative messages (commercial or otherwise);
  • use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of the site to collect information about other users or domain names;
  • upload files that contain bugs, viruses, trojan horses, worms, or any other similar software or programs that may damage the operation of the computer or property of another; or
  • submit User Content that falsely expresses or implies that such User Content is sponsored or endorsed by any party where it is not sponsored or endorsed by such party.

We neither endorse nor assume any liability for the contents of any material uploaded or submitted by third party users of the site. We generally do not pre-screen, monitor, or edit the content posted by users of communications services, chat rooms, message boards, newsgroups, software libraries, or other interactive services that may be available on or through this site. However, we and our agents have the right at their sole discretion to remove any content that, in our judgment, does not comply with these Terms of Use and any other rules of user conduct for our site, or is otherwise harmful, objectionable, or inaccurate. We are not responsible for any failure or delay in removing such content. You hereby consent to such removal and waive any claim against us arising out of such removal of content. See "Use of Your Materials" below for a description of the procedures to be followed in the event that any party believes that content posted on this site infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party.

In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server. Not all areas of the site may be available to you or other authorized users of the site. You shall not interfere with anyone else’s use and enjoyment of the site or other similar services. Users who violate systems or network security may incur criminal or civil liability.

You agree that we may at any time, and at our sole discretion, terminate your membership, account, or other affiliation with our site without prior notice to you for violating any of the above provisions. In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal violations.

6. Third Party Sites and Information

This site may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the site or party by us, or any warranty of any kind, either express or implied.

7. Intellectual Property Information

Copyright (c) 2012 Exponet Canada Inc. All Rights Reserved.

For purposes of these Terms of Use, "content" is defined as any information, data, communications, software, photos, video, graphics, music, sounds, and other material and services that can be viewed by users on our site. This includes message boards, chat, and other original content.

By accepting these Terms of Use, you acknowledge and agree that all content presented to you on this site is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws, and is the sole property of Exponet and/or its Affiliates. You are only permitted to use the content as expressly authorized by us or the specific content provider. You may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from us or the specific content provider, and you are solely responsible for obtaining permission before reusing any copyrighted material that is available on this site. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Exponet or its Affiliates. All other trademarks or service marks are property of their respective owners. Nothing in these Terms of Use grants you any right to use any trademark, service mark, logo, and/or the name of Exponet or its Affiliates.

8. Unauthorized Use of Materials

Subject to our Privacy Policy, any communication or material that you transmit to this site or to us, whether by electronic mail, post, or other means, for any reason, will be treated as non-confidential and non-proprietary. While you retain all rights in such communications or material, you grant us and our agents and affiliates a non-exclusive, paid-up, perpetual, and worldwide right to copy, distribute, display, perform, publish, translate, adapt, modify, and otherwise use such material for any purpose regardless of the form or medium (now known or not currently known) in which it is used.

Please do not submit confidential or proprietary information to us unless we have mutually agreed in writing otherwise. We are also unable to accept your unsolicited ideas or proposals, so please do not submit them to us in any circumstance.

9. Disclaimer of Warranties

All materials and services on this site are provided on an “AS IS” and “as available” basis, without warranty of any kind, either express or implied. This includes, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that (a) the services and materials will meet your requirements; (b) the services and materials will be uninterrupted, timely, secure, or error-free; (c) the results obtained from use of the services or materials will be effective, accurate, or reliable; or (d) the quality of any products, services, or information obtained from us or our affiliates will meet your expectations or be free from mistakes, errors, or defects.

This site may contain technical or other mistakes, inaccuracies, or typographical errors. We may make changes to the materials and services on this site, including prices and product descriptions, at any time without notice. The materials or services on this site may be out of date, and we make no commitment to update them.

The use of the services, or the downloading or other acquisition of any materials through this site, is done at your own discretion and risk. You agree that you will be solely responsible for any damage to your computer system or loss of data that results from such activities.

You understand and agree that temporary interruptions of the services available through this site may occur as normal events. You further understand and agree that we have no control over third party networks you may access in the course of the use of this site, and therefore, delays and disruption of other network transmissions are completely beyond our control.

You understand and agree that the services available on this site are provided "AS IS" and that we assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings.

10. Limitation of Liability

In no event shall we or our affiliates be liable to you or any third party for any special, punitive, incidental, indirect, or consequential damages of any kind. This includes, without limitation, damages resulting from loss of use, data, or profits, whether or not we have been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of this site or any website referenced or linked to from this site.

We shall not be liable in any way for third-party goods or services offered through this site, or for assistance in conducting commercial transactions through this site. This includes, without limitation, the processing of orders.

11. Indemnification

You agree to defend, indemnify, and hold us and our Affiliates harmless from and against any and all liabilities, claims, damages, losses or expenses, including attorneys’ fees and costs, arising out of or in any way connected with your access to or use of the site.

12. Participation in Promotions

From time to time, this site may include advertisements offered by third parties. You may enter into correspondence with or participate in promotions of the advertisers showing their products on this site. Any such correspondence or promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such correspondence or promotions, are solely between you and the advertiser. We assume no liability, obligation or responsibility for any part of any such correspondence or promotion.

13. International Use

Although this site may be accessible worldwide, we make no representation that materials on this site are appropriate or available for use in locations outside of Canada, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws. Any offer for any product, service, and/or information made in connection with this site is void where prohibited.

14. Termination of Use

You agree that we may, in our sole discretion, terminate or suspend your access to all or part of the site with or without notice and for any reason, including, without limitation, breach of these Terms of Use. Any suspected fraudulent, abusive or illegal activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities.

Upon termination or suspension, regardless of the reasons therefore, your right to use the services available on this site immediately ceases, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or this site. We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection with such termination or suspension.

15. Governing Law

This Agreement and its performance shall be governed by the laws of the Province of Ontario, Canada. You consent and submit to the exclusive jurisdiction of the courts located in the City of Mississauga, in the Province of Ontario, Canada, in all disputes arising out of or relating to the use of exponet.ca and these Terms of Use.

16. Entire Agreement

These Terms of Use, together with those incorporated or referred to herein, constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except by Exponet as set forth above.

17. Additional terms

Additional terms and conditions apply to purchases of products and services. Additional terms and conditions may also apply to specific site functions available on exponet.ca.

18. Miscellaneous

You may not assign your rights and obligations under these Terms of Use to any party, and any purported attempt to do so will be null and void. We may freely assign our rights and obligations under these Terms of Use.

You agree not to sell, resell, reproduce, duplicate, copy or use for any commercial purposes any portion of this site, or use of or access to this site.

In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and services available through our site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.

If any part of these Terms of Use is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

Any failure by us to enforce or exercise any provision of these Terms of Use or related rights shall not constitute a waiver of that right or provision.

19. Contact

You may contact Exponet by phone, email, or through the site itself. You can reach us at:

Telephone: 1-800-875-8053

Mailing: 3313 Superior Ct Unit 107, Oakville, Ontario, L6L 0C4

Email: customer.service@exponet.ca

If you notice that any user is violating these Terms of Use, please contact us at any of the above.

Terms and Conditions of Sale

1. Sale and Purchase of Goods

Exponet ("Seller") hereby agrees to sell, and You ("Buyer") hereby agree to purchase, goods of the description and quantity described on the checkout window ("Checkout") and incorporated herein by this reference ("Goods") on the terms and conditions set forth in this Agreement.

2. Product Descriptions

Exponet and its affiliates do everything in their power to ensure that the information on the site is as accurate as possible. However, Exponet does not guarantee that the product descriptions or any other content on the site are accurate, complete, reliable, up to date, or exempt of errors. If a product proposed by Exponet does not comply with the description, your only recourse is to return it in its original state. Picture shown may vary from actual product.

3. Purchase Price

Buyer agrees to pay the Purchase Price of the Goods as posted on this website attached hereto.

The prices of our products are displayed in Canadian currency and the applicable taxes are added to the amount. All orders, regardless of their origin, are payable in Canadian currency. Seller retains the right to modify its prices at any time. Products are always billed on the basis of the amounts in effect at the time when the order is recorded.

4. Taxes

Seller calculates the taxes based upon the address where the order will be shipped. For an order shipped in Canada, the taxes depend upon the province.

5. Payment

The total amount of the Purchase Price and applicable taxes shall be payable in full by Buyer according to the payment at the time of Checkout.

The payment of your purchased goods must be completed through MasterCard or Visa. Exponet can modify the price after having advised the customer. The customer is the solely responsible of the actual payment of the purchased goods. Exponet is not responsible of payment problems related to operation of e-commerce service.

6. Risk of Lost Goods

All purchases completed on our site are done so in accordance with the shipping contract. This means that the risk of lost Goods and property rights associated with the Goods are transferred to the Buyer at the moment when we remit the item to the carrier.

7. Shipping

Shipping rates are calculated in accordance with the postal code the Buyer has provided, the weight of the Goods purchased and shipping method. The Buyer will be able to consult the charges prior to confirming your order.

Expected delivery dates vary depending upon the actual destination and the delivery method the Buyer has chosen. Please note, Buyer will receive a confirmation email once Exponet has your order ready. This email will include the item's tracking number so you can follow your product at any time on the carrier’s site.

We ship to most provinces in Canada (with exception to Yukon, Nunavut and Territories) and also to Contiguous USA.

  • Free Shipping offer is valid only within designated cities and regions Canada and USA.
  • Orders will be sent via Ground shipping method unless specified at the time of order.
  • Free Shipping offer is valid on selected products only.
  • Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
  • Free Shipping offer is for a limited time only.
  • Most items will arrive in just 2-9 business days subject to availability.
  • Return shipping costs and risks are the responsibility of the Buyer.
  • Seller reserves the right to end or change this Free Shipping offer at any time.

8. Delivery

Unless otherwise agreed in writing, delivery shall be made in accordance with Seller's shipping policy in effect on the date of shipment. Delivery dates provided by Seller are estimates only. Seller will make reasonable efforts to deliver in accordance with such dates; however, Seller will not be liable for failure to deliver as estimated. Unless otherwise agreed in writing by Seller, Goods shall be packaged according to Seller's standards and practices.

All delivery charges and taxes will be added when applicable to the prices shown on our website. Duties and brokerage fees (if any) will be the sole responsibility of the Buyer, and may be collected by a third party.

9. Returns and Refunds

Buyer has up to thirty (30) days from its reception to return Goods for either a refund or an exchange. When you return Goods, you must include the invoice and a note that details the reason behind the return.

Each filter has a nominal size and an actual size where the actual size differs by brand. All our listings show both to ensure our buyers make an informed decision. Please let us know the exact size of your existing filter and we can help you find the correct filter.

You are welcome to return the product to us. Please do not ship the item back unless requested.

Incorrect items ordered – If you have ordered an incorrect item and wish to return it, we can help you save on your return costs by sending you a discounted shipping label.

Damaged items received – If you have received an item purchased from us which was damaged in transit, please contact us, so we can help you resolve this issue.

Incorrect items received – If you have received an incorrect item from us, please contact us before returning the product.

Returns are subject to a restocking fee as per our return policy. Restocking fee of 20% of item's price with a minimum of $20.00 will be charged on all returns where the product has been shipped as per order and no errors were made on shipment by the seller. Items must be returned by the buyer and received by the seller within 30 days from date of purchase. Certain products are only eligible for return, if unopened and unused.

Why do we charge restocking fee? The restocking fee only partially covers the cost of freight for the product shipped to the buyer at no charge.

The item returned shall be unused and in new and original condition in order to avoid additional charges. Up to 50% of item's price may be charged for items that are not in their original condition or damaged.

After the successful return of the previous product we will refund you the amount for your previous order, less restocking fee and if applicable cost of the return shipment.

Our return address is: 3313 Superior Ct, Unit 107, Oakville, ON L6L 0C4, CA

Buyer must cover the shipping fees and the inherent risks for returned Goods. For Goods that are not defective, we do not accept returns wherein the Goods have been removed from the package.

In the case where an item is defective, it will be exchanged for a new copy of the same item. If Exponet has delivered the wrong Goods, Exponet will ship the correct one. In both cases, Exponet will cover the fees associated with the delivery and the risks as long as the return is completed via the authorized carrier.

10. Reimbursement

Upon reception of the returned Goods, the amounts that were debited from your credit card on our site with respect to these items, except for shipping fees, will be credited as soon as possible under the condition that the items that are subject to the return were done so by the Buyer and received by Exponet in the same condition as they were when they were shipped and received by the Buyer.

11. Order Cancellation

All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.

If you cancel your order AFTER it has been shipped, please follow our Returns and Refunds. The cancellation will have to be treated as a Return with all applicable fees.

Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

12. Limited Warranty

Seller supplies as its sole warranty the following:

  • Manufacturer’s Warranty.
  • The warranty shall last for as indicated by the Manufacturer of the Goods.
  • The warranties provided for herein shall be governed by Seller's warranty policies in effect on the date of shipment.

13. Disclaimer of Warranty/Limitation of Liability

Seller undertakes no responsibility for the quality of the Goods or that the Goods will be fit for any particular purpose for which Buyer may be buying the Goods, except as otherwise provided in this Agreement, and Seller disclaims all other warranties and conditions, express or implied.

The seller (including its subsidiaries, affiliates, officers, directors, employees, agents, and subcontractors, collectively the “Seller Affiliates”) shall not be liable under any circumstance to the buyer or any other party for any special, consequential, incidental, or exemplary damages. This includes, without limitation, damages for lost profits, loss of goods or associated equipment, cost of capital, cost of substitute or replacement equipment, facilities or services, downtime, buyer’s time, loss of data, injury to property, or any damages or sums paid by the buyer to third parties, even if the seller or any Seller Affiliate has been advised of the possibility of such damages. The foregoing limitation of liability applies whether any claim is based on contract, warranty, negligence, other tort, breach of statutory duty, principles of indemnity or contribution, failure of any limited or exclusive remedy to achieve its essential purpose, or otherwise.

In no event shall the seller or any Seller Affiliate be liable to the buyer or any other party for any loss, damage, or injury of any kind or nature arising out of or in connection with these Terms and Conditions. In all cases, liability shall not exceed the net purchase price of the goods actually delivered to and paid for by the buyer.

The seller disclaims any warranties of non-infringement with respect to the goods. Neither the seller nor any Seller Affiliate shall have any duty to defend, indemnify, or hold harmless the buyer from and against any damages or costs arising from infringement of patents or trademarks, or violation of copyrights, by any of the goods.

14. Force Majeure

Seller shall not be held responsible for any failure of performance to make timely delivery of all or any part of the Goods in the event such failure was due, in whole or in part, to federal, provincial or municipal action, statute, ordinance or regulation, strike or other labor trouble, fire or other damage to or destruction of, in whole or in part, the Goods or the manufacturing facility for the Goods, the lack of or inability to obtain raw materials, labor, fuel, electrical power, water or supplies, or any other cause, act of God, contingency or circumstances not subject to the reasonable control of Seller, which causes delays or hinders the manufacture or delivery of Goods. Seller shall determine in good faith the extent to which it can reasonably control a cause, contingency, or circumstance that affects the performance of its obligations.

15. Miscellaneous

You may not assign these Terms or assign any rights or delegate any obligations under these Terms, in whole or in part, whether voluntarily or by operation of law, without our prior written consent.

Seller is the sole intended beneficiary of this Agreement.

If there is any inconsistency between this Agreement and any other agreement included with or relating to the Goods, this Agreement shall govern.

This Agreement may not be modified, altered or amended, except by the Seller. Any additional or altered terms attached to any order submitted by Buyer shall be null and void, unless expressly agreed to in writing by Seller.

If any term of this Agreement is illegal or unenforceable, the legality and enforceability of the remaining provisions shall not be affected or impaired.

This Agreement shall be interpreted under the laws of the Province of Ontario, Canada without giving effect to conflicts-of-law rules; and in the event of a dispute under this Agreement; Buyer submits to the exclusive jurisdiction and venue of the courts of the Province of Ontario, Canada and hereby waives any objection to such jurisdiction and venue.